Product comparison
Compare the patient journey, not the feature count.
Evaluate Thirty2OS against the current Practo Ray product using the same patients, roles, exceptions, migration evidence and written commercial scope.
COMPARISON CHECKUse the same patient and rolesDimension · evidence · verification
01Current product demos
02Same test scenarios
03Written migration scope
04Linked official sources
Evaluation worksheet
Official public vendor documentation checked 17 September 2026
| Dimension | Thirty2OS workflow to verify | Practo official statement | Not verified | Source and date |
|---|---|---|---|---|
| Scheduling | Doctor, chair, duration, treatment, status and conflict context | Practo’s official Ray terms list scheduling, cancellation and rescheduling. Its appointment help describes time, duration, doctor and procedure fields. | Dental-chair resource modelling, current conflict rules and the exact exception UX were not verified. | Ray subscription terms ↗Adding appointments ↗ |
| Clinical record | Structured notes, tooth-level findings, attachments and live appointment workspace | Practo documents notes, prescriptions, treatment plans and completed procedures. Its Dental EMR help describes dental charts that can be saved, emailed and printed. | The exact structured-finding workflow and consent OTP/signature behaviour in the selected plan were not verified. | Ray subscription terms ↗Dental charting ↗ |
| Billing | Treatment and manual invoice lines, partial payments, balances and follow-up actions | Practo documents procedure bills, adjustable paid amounts and payments against pending invoices. | Current correction audit history and the exact reconciliation workflow should be tested in the selected plan. | Adding a bill ↗Settling a pending invoice ↗ |
| Communications | Approved WhatsApp templates with the required plan, provider setup and patient contact permission | Practo documents appointment and billing SMS/email. Separate Practo Prime and Feedback documentation also describes WhatsApp in those workflows. | Which WhatsApp functions are included in a clinic’s Ray subscription, and their template, eligibility and delivery-history detail, were not verified. | Ray communications ↗Amount-due reminders ↗Prime cashless appointments ↗Feedback guidelines ↗ |
| Multiple clinics | Clinic assignments, selected-clinic access, linked patients and per-clinic identifiers | Practo documents switching practices, linking clinics to a parent organisation and role-based staff access. | Cross-clinic patient identity, local case numbers and the exact permission matrix required by the clinic need a current demonstration. | Getting started with Ray ↗Ray access control ↗ |
| AI actions | Prepared action drafts with explicit review and confirmation | An equivalent review-before-confirm AI action workflow was not verified in the official public pages reviewed. | Current availability remains not verified; ask Practo for current AI capabilities and action controls. | Ray subscription terms ↗ |
| Migration | Purpose-built Dentee workbook preview plus scoped import and reconciliation | Practo’s account-settings help describes requesting a contact import and lists categories of data available for export. | Supported source systems, fields, preview controls, reconciliation evidence and commercial scope were not verified. | Ray import and export settings ↗ |
Scheduling
THIRTY2OS WORKFLOW TO VERIFY
Doctor, chair, duration, treatment, status and conflict context
PRACTO OFFICIAL STATEMENT
Practo’s official Ray terms list scheduling, cancellation and rescheduling. Its appointment help describes time, duration, doctor and procedure fields.
NOT VERIFIED
Dental-chair resource modelling, current conflict rules and the exact exception UX were not verified.
Clinical record
THIRTY2OS WORKFLOW TO VERIFY
Structured notes, tooth-level findings, attachments and live appointment workspace
PRACTO OFFICIAL STATEMENT
Practo documents notes, prescriptions, treatment plans and completed procedures. Its Dental EMR help describes dental charts that can be saved, emailed and printed.
NOT VERIFIED
The exact structured-finding workflow and consent OTP/signature behaviour in the selected plan were not verified.
Billing
THIRTY2OS WORKFLOW TO VERIFY
Treatment and manual invoice lines, partial payments, balances and follow-up actions
PRACTO OFFICIAL STATEMENT
Practo documents procedure bills, adjustable paid amounts and payments against pending invoices.
NOT VERIFIED
Current correction audit history and the exact reconciliation workflow should be tested in the selected plan.
Communications
THIRTY2OS WORKFLOW TO VERIFY
Approved WhatsApp templates with the required plan, provider setup and patient contact permission
PRACTO OFFICIAL STATEMENT
Practo documents appointment and billing SMS/email. Separate Practo Prime and Feedback documentation also describes WhatsApp in those workflows.
NOT VERIFIED
Which WhatsApp functions are included in a clinic’s Ray subscription, and their template, eligibility and delivery-history detail, were not verified.
Multiple clinics
THIRTY2OS WORKFLOW TO VERIFY
Clinic assignments, selected-clinic access, linked patients and per-clinic identifiers
PRACTO OFFICIAL STATEMENT
Practo documents switching practices, linking clinics to a parent organisation and role-based staff access.
NOT VERIFIED
Cross-clinic patient identity, local case numbers and the exact permission matrix required by the clinic need a current demonstration.
AI actions
THIRTY2OS WORKFLOW TO VERIFY
Prepared action drafts with explicit review and confirmation
PRACTO OFFICIAL STATEMENT
An equivalent review-before-confirm AI action workflow was not verified in the official public pages reviewed.
NOT VERIFIED
Current availability remains not verified; ask Practo for current AI capabilities and action controls.
Migration
THIRTY2OS WORKFLOW TO VERIFY
Purpose-built Dentee workbook preview plus scoped import and reconciliation
PRACTO OFFICIAL STATEMENT
Practo’s account-settings help describes requesting a contact import and lists categories of data available for export.
NOT VERIFIED
Supported source systems, fields, preview controls, reconciliation evidence and commercial scope were not verified.
Official Practo sources reviewed
These links support only the Practo statements above. They do not prove feature parity, contracted availability or the current experience in a specific account.
Comparison method
Use the same clinic scenarios in both products
A fair alternative comparison uses the current versions, the same clinic data and the same user roles. Ask both products to demonstrate a normal visit and the exceptions your team handles most often.
Pricing, packaging and product capability can change. Written proposals and current demonstrations are stronger evidence than a marketing comparison page.
Switching cost
Include data migration and team adoption in the decision
Thirty2OS has a Dentee workbook import path, but a switch still requires an assessed source, preview, issue decisions and reconciliation. If your source is Practo Ray or another system, request a source assessment rather than assuming the Dentee path applies.
Evaluate training, template configuration, role design, provider setup and temporary productivity impact alongside the subscription quote.
Decision record
Write down the evidence behind the choice
Score workflow completion, data accuracy, role fit, support response, security evidence, migration scope and total contracted cost. Record any feature promised for later as unavailable until it is delivered and accepted.
Use the same evaluation inputs
Use the same evaluation inputs
- The same seeded patient and history
- The same front-desk, clinician and restricted roles
- The same reschedule, part-payment and failed-message exceptions
- The same representative migration sample
- A written total scope covering software, providers, migration, onboarding and support
NEXT STEP
Run a workflow-based Thirty2OS evaluation
Bring the scenarios and questions you are using for other products. We will demonstrate current capability and put deployment assumptions in writing.